Many recently-promoted managers and supervisors feel overwhelmed by their new responsibilities. They still lack the crucial skills needed to lead others effectively and may feel inadequate for their new role. In this two-day course, students will learn the finer points of leadership and will gain the confidence needed to excel in their new position.

Disorganization can be the difference between success and failure, whether at home or on the job. This one-day workshop will help you identify areas in your life that could be better managed while giving you the tools to turn your disarray into order. Revamp your personal space, workflow, schedule, and more to get your life back on track.

Many workplace conflicts arise from generational differences in values. With an ever-changing work environment, learning to communicate effectively across generations can be an invaluable skill. This one-day workshop focuses on the characteristics of the generations, and share tips and techniques on how to manage, motivate, and retain a diverse workforce.

Training is an essential element of development in any organization. However, many employees report that the training courses they attend are of little value to them in performing their jobs. This two-day course covers is for trainers and instructional designers who want to develop effective, performance based training courses.

At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. This three-day course is for supervisors and managers who want to strengthen their skills as a leader and improve the performance of the teams they lead.

Learning when and how to delegate can be a delicate skill for any manager to learn. Without the proper communication game plan, work piles and tempers flare. This one-day course will help you avoid common delegation problems and get the results you need from your employees.

This highly interactive class explores how adults learn and the tools and techniques that facilitators use to maximize classroom learning. In the class each participant practices the tools and techniques covered in the course and receive videotaped feedback of this practice. This three-day course is for trainers who want to strengthen their skills as an instructor and improve the impact of the classes they teach.

An essential aspect of communication is writing clear, concise, targeted and persuasive text. Achieving the results you want from your e-mails, proposals, and other business documents depends on your ability to grab your audience's attention and persuade them to act on your ideas. In this course, you develop effective writing skills that convey a credible message and project a professional image.