Leadership: The ABC’s of Supervising Others

In today’s changing workplace, many new supervisors and managers are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop the critical skills of planning work, leading teams, and communicating with employees, colleagues, and managers. This two-day course is for supervisors and managers who have recently been promoted or have been in their position and want to improve their overall supervisory skills.

How You Will Benefit:

• Clarify roles and responsibilities of a supervisor position
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that are clear and understood
• Identify techniques to deal with employee challenges, such as hostility, complaints, and poor performance
• Develop ways of developing good relationships with employees and peers, so that you are seen as fair and consistent
• Adjust to the supervisor role with confidence and assurance that you can handle the position

Class Length: 2 days (approx. 8 hours each day)

Beverages and munchies provided; one hour mid-day lunch break.

What You Will Cover:

1. Making the transition
2. Responsibilities of a supervisor
3. Setting goals
4. Planning for success
5. Listening skills
6. Asking questions
7. Giving feedback
8. Giving instructions
9. Orders, requests, and suggestions
10. Managing conflict
11. Dealing with difficult employees
12. Dealing with others
13. The reciprocal quality of relationships